Refund policy

Cancellations:

If you created your order in error or need to cancel your order for any reason, please do so immediately. We ship orders within 1 to 3 business days, and once it is shipped, it will be treated as a return. To confirm a cancellation, you must receive a confirmation of your cancellation either over the phone and/or by email.

All orders canceled within 24 hours, will receive a full refund.
All orders canceled 24 hours after purchase are subject to a 3.5% cancellation fee, equivalent to the credit card transaction fee.
If you purchase a pre-order / back-order item, payment will be processed within 7 days of your order date to reserve your pre-order quantity or before it is shipped (whichever comes first). If you decide to cancel before the back-order item arrives and it is not processed for shipping, the order is subject to a 3.5% cancellation fee, equivalent to the credit card transaction fee.

Once an item has shipped, the terms of our Returns Policy will take effect as indicated below.

Return Policy:

We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval.

Items that are returned damaged or without proper packaging materials are subject up to a 25% restocking fee. For all returns and cancellations that "shipped free", a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

You are responsible for the following shipping costs as part of the return:

shipping from the warehouse to the customer
shipping from the customer to the warehouse

Return shipping charges and arranging the freight for the return on LTL freight items are the sole responsibility of the purchaser. The purchase price minus these fees will be refunded once the warehouse processes your item. Refunds will only be issued to the original credit card that you use when placing your order.

Non-Refundable Items:

Personalized items, custom items, modified, upgraded, or special-order items
Products that are eligible for replacement parts under the manufacturer warranty
Shipping and handling charges

To return an item for a refund or exchange, call us during business hours at 1-877-250-3258 or fill out the contact us form here. A return authorization number must be issued prior to shipping out the return.

Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.

Additional Manufacturer Specific Return Policies:

(conditions in addition to the Return Policy above)

Summit Appliance:

Merchandise must be in their original unopened carton (Digital photographs are required to ensure packaging has not been opened. Opened packages cannot be returned).
Merchandise must be undamaged and in new condition upon return to Summit Appliance.
A minimum 25% restocking fee will be charged per item returned (restocking fee varies by model)
No item may be returned after 30 days of original ship date.
Ineligible for Return: Any model with a stainless-steel cabinet wrap (model name will include suffix “CSS”)

Whynter Appliances:

No item may be returned after 30 days of original ship date.
A 10% restocking fee for non-defective returns within 30 days.
For rejected shipments – the customer will be responsible for both way shipping charges and a 10% restocking fee.

Item Delivery:

Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1-877-250-3258 before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

Important LTL Freight Shipment:

LTL refers to "less than truck load" shipments that involves the customer arranging a delivery window with the freight company to deliver the product to your residence.

When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
It is your (the customer's) responsibility to be at the delivery address during the delivery window to receive, inspect and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please ensure the phone number you entered at checkout is the best number to contact you on.
Don't screen your calls until your item has been delivered. The dispatcher may call from a phone that appears as "private caller".
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Make the driver wait while you open the box and inspect the product inside.
Notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION, POSSIBLE CONCEALED DAMAGE" when signing the delivery receipt in the unlikely event a driver will not wait.
Any abnormalities, missing items, or damages must be noted on the delivery receipt at the time of delivery.
If a product is damaged write "DAMAGED ITEM" and write down the exact damage on the delivery slip and take photos of box and product for evidence.
If the box and product are excessively damaged refuse the item. Be sure to still write "DAMAGED ITEM" and what was damaged on the packing slip.
LTL freight, FedEx, and UPS shipments need to be thoroughly inspected and any abnormalities need to be reported to Brisky Bodega within 48 hours of receiving your delivery.
If the product is damaged upon arrival, the process is to file a warranty claim to get replacement parts or a new item (warehouse manager approval) for anything that's damaged.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

Carton packaging has excessive damage:

Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify Brisky Bodega immediately.

Damaged Goods Policy:

All items damaged in transit can be exchanged as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product. Please make sure the product is available and ready for the pick-up in order to avoid delays. If you do not make the product available for pick up, you will be responsible to ship the product back yourself. Please call Brisky Bodega at 1-877-250-3258 to return or report a damaged product.

Defective Products:

All defective products will be handled by the manufacturer under the terms of their warranty. Brisky Bodega will work with the manufacturer to ensure the defective product is replaced as soon as possible.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@briskybodega.com

Refusals:

Refused deliveries not covered in our Damaged Goods Policy (as above) will fall under our regular Return Policy (as above).